Showing posts with label using a travel planner. Show all posts
Showing posts with label using a travel planner. Show all posts

Saturday, February 13, 2016

Travel Agent Myths Exposed! Great Tips for Smart Vacation Planning!


        Hi, my name is Jenny Young and I’m just one of the agents with Travel Time Travel. In this blog I wanted to take some time and talk about some of the myths out there that surround us travel agents. Things that you might believe, and that are keeping you from using an agent like me and colleagues.  Now, while yes some of these may have a little truth to them, the clarification could have you thinking very differently about using an agent on your next vacation. So let’s discuss 10 common myths that follow us travel agents.



1st: Travel agents are expensive or change extra fees for using them.

     False: I can’t tell you how many people ask me what my fees are for helping them book and planning their vacations. Travel agents are compensated by commission through the companies they work with and should cost you nothing extra in fees. While there may be some agencies out there that change extra for their services, here at Travel Time we do not. In reality having a travel agent can actually save you money on your vacation. By using a travel agent you have someone that is constantly receiving information on deals and special pricing that can save you money and time on your vacation.

2nd:  All travel agents and agencies are the same.

        False: We defiantly are not! Picking an agent to work with is like picking a doctor. They need to be the right fit for you and your family. Different agents and agencies can specialize in many different destinations and may only be able to book those destinations depending on their travel credentials. Finding the right agency and agent will play a key part in the planning of your vacation. Here at Travel Time we have more the 40 agents working together as a team that specialize in a variety of destinations both domestic and international.  What does this mean for you? Well, by working with an agent from Travel Time this means that while you may be in contact with just one agent, that one agent is in contact with 40 others on your behalf. Just think of all the possibilities this opens up for you and your vacation!

3rd: A travel agent will cut me out of the planning process.




       False: This is defiantly not what we want to do. We’re here to take the hassle out of your trip not the enjoyment of planning it. An agent will let you be as involved as you want to be. After all it’s your vacation not ours. Agents have a vast amount of knowledge and training and can often recommend alternatives you might not have thought of. We also know when your payments are due and how much. When you can book extra events, like dining, shows, or excursions. Were like little personal organizers helping you through the entire steps not just before your trip, but even during and after. The choices are still always yours to make.

4th:   No one uses travel agents anymore, they are a waste of time:

        False:  The travel agency industry has increased more than 10 percent in the past few years. Tripology.com reports that travel agents sell 51% of all airline tickets, 87% of all cruises, 81% of all tours and packages, 45% car rentals, and 47% of all hotels. More travelers are choosing to opt out on spend hours on a computer researching destinations and looking for the best prices.  How much time do you spend looking up information? Wouldn’t it be nice to have someone do all that for you?

5th: I could book online myself and get cheaper prices.

       True: Yes you *might* possibly get a better or cheaper price online, but remember you get what you pay for. What is that extra $40 savings really doing for you? Most online companies have extra policies you must adhere by in order to save that extra money. Like no refunds, or changes to your vacation without a fee. Or you can’t pick you airline or even flight time. Is it really worth the savings? Wouldn’t you rather have peace of mind know everything will be ok and taken care? And that no matter the problems that come up, you’ll have someone there to help you understand your options? I know I would feel better. Also know, most travel agents can find the same if not better pricing than you can.

6th: Travel agents show you only trips that pay them a higher commission rate.

        False: If all travel agents did this we would have no clients. The playing field has evened out in the commission areas these days now. Companies are offering the same percentage rates making no one company better than the other in commission areas. The truth is while agents may recommend the same companies often it’s just because they’re use to working with them and have generated a good relationship with them. They know the ins and outs of the area and are able to make a more magical experience for you, but as always the choice is yours on where and who you want to go through.

7th: My vacation is too small for an agent to want to take care of.

        False: Travel agents don’t discriminate on any vacation, no matter how big or small.  We’re here to make even your mini-vacation an awesome experience.

8th: Using a Travel agent isn’t convenient.

       False: Maybe back in the days when you had to rush into an office in between your lunch break to talk to some yes, but now in the days of home based and independent agents no. Now agents are more convenient to work with thanks to new high tech technology, social media, e-mail, and video chat.

9th: A travel agent will pressure me to buy.

       False:  Travel agents business relies on the loyalty of their clients and the referrals they get from them. If you at any time feel uncomfortable or pressured, you are less likely to use us again or tell your friends of our services. Yes many agents are trained in the business art of closing a deal but it is not used to pressure you into anything you’re not sure of.  Things we may stress to you at time of booking are usually time sensitive matters, like special prices that may need to be booked sooner than later to save you money.

10th: A home-based agent is less professional or not a real agent.

         False: An agent that may work from home or a home based office is just as professional as someone who has an agency office you can walk into. Agents that work from home work very hard because they have no office you’re just walking into off the street. They have to be creative in how they present themselves and market their business. They have the same training opportunities as office based agents and the room to grow professionally, with connivance of open business hours that are better to fit your flexible schedule. And I am proud to call myself one of these types of agents.   





  I hope some of the information in this blog today has helped clear up some miss information that any of you may have had about travel agents. The reason all of us do what we do is because we love the art of planning a vacation. And love taking care of our clients and their families. And love putting that giant smile on your faces when you reach your destination. When you have a travel agent from Travel Time you don’t just have an agent working for you, you have a friend. And you’re a part of a great and always growing community. 

Jenny@traveltimetravel.com

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Let us make your vacation even easier!  We'll help you plan from the start and can advise you and handle your arrangements, including dining, fast passes, room requests, discount application, and celebrations.  We are the same price or less than if you book on your own, and you get us for FREE!  Have an expert on your side at zero cost to you and contact one of our agents today!

Thursday, August 1, 2013

Travel Agents…The How & Why


In this world of internet-everything, the question of “why use a travel agent” may come up.  This blog will deal with why travelers should consider using a travel agent, how to interview prospective travel agents, and how travel agents are compensated.

“How are travel agents compensated, and won’t it cost me more to use a travel agent?”

Most travel agents are free to their clients!  While there are some exceptions (there may be service fees for things like air only assistance), as a general rule you pay nothing to use a travel agent.  Travel agents are compensated by the travel companies they use.  In addition, most travel agents can meet or beat any price.  What that means for you is that you may pay LESS than  you see advertised, but at minimum the same, plus you get an expert on your side for free!

“How do I choose a travel agent?”

You need to be choosy when you pick a travel agent.  Find a good one, and you have the benefit of an expert on your side for life!  Find a bad one, and that trip you spent your hard earned money on may be at risk.  Things to look for:
1.      Experience.  Nothing beats hands on experience. 
Want to take a cruise?  Ask these questions:
·       Ask about embarkation and debarkation processes
·       Ask their opinions on dining times and cabin location

Want to go to Disney?  Ask:
·       How many times have they stayed onsite?
·       How does Fast Pass work, and how much does it cost? (and yes, that is a trick question)
·       What is their favorite restaurant?

Want to go somewhere exotic, like Italy or Egypt?  It is VITAL you find someone that knows the destination.

If the travel agent hesitates, or has to look it up and get back to you, find another agent.  You want to choose someone comfortable with the type of trip you are planning.  

2.      Credentials.  Ask what certifications an agent may hold, and/or what accreditation's their agency holds.  IATAN is an important accreditation because it is difficult to obtain.  

3.      Find someone you like. Make it a policy to work with people you like!  It makes planning trips much more enjoyable, and it can enhance a client experience.


“Why use a travel agent?”

First, let me start by defining people that may be happier without a travel agent:
·       Do you micromanage your trips?
·       Do you do exhaustive research?
·       Do you re-price things often and change reservations accordingly?

If you answered yes to most of those, a travel agent might not be for you, unless they are a perfect fit with your personality.However helping a fellow Mom or Dad who works from home doing this might be a great help and a chance for you to sit back and relax.

Benefits of using a travel agent:
·       Matched pricing or better pricing
·       Knowledge of destinations, and contacts such as hotel managers and tour guides
·       No need to search dozens of sites, a good travel agent knows exactly where to go!
·       Special perks like itinerary planning, restaurant assistance, gifts or upgrades
·       Even if you enjoy planning, having a travel agent on your team can make sure your trip is as magical as possible!
·       Help if you experience a problem during your vacation

Don’t pick a travel agent based on onboard credit only, or rebates.  Many suppliers don’t allow those things or they limit them, and if a travel agent is offering a “too good to be true” offer, that smacks of desperation…they are willing to undercut prices even if that is against supplier policy to get business.  They key is SERVICE…don’t sacrifice that for a few dollars.  You are spending a lot on your vacation, but you get what you pay for...do you really want to sacrifice your hard earned trip by nickel and diming everything? There is spending your money wisely, and there is cheap.  There is a huge difference between the two.

Finally, don’t contact a travel agent, use them to price out dozens of vacations, and then book on your own.  Travel agents are compensated only when you book through them.  If it is a matter of price, ask them to match.  If it is a “just because” matter and you decide to book on your own, that is the equivalent of you getting paid zero at your job.  Do you enjoy going to work, doing your job and doing it well, and then being told "we decided you aren't going to get paid even though you did the work".  Most travel agents do not charge fees for their time, and earn their living only when people actually go through them to book their trips.  No one likes to work for free!

A good travel agent/client relationship can be extremely beneficial.  Vacations are an investment…protect them!